Your Safety Is Our Priority
Play for fun, not to cope. bq99 gives you every tool you need to stay in control of your gaming habits — free of charge, available anytime.
Six protective tools are always available to help you play responsibly on bq99.
Set your own maximum deposit amount — daily, weekly, or monthly. Lowering your limit takes effect immediately; increasing it requires a 72-hour waiting period.
Decide how long you want to play before you start. Once that time is up, bq99 will alert you and, if needed, log you out automatically.
If you need a break from gaming, you can pause your account for anywhere between 24 hours and 30 days. You won't be able to log in during this time — but your balance stays safe.
If you need a longer break, you can close your account entirely for anywhere between 6 months and 5 years. During this period, you won't receive any marketing communications from bq99.
Your account shows a full breakdown of how much time and money you've spent. Understanding your own patterns makes it easier to stay in control.
Age verification is mandatory when registering on bq99. Parents can also request assistance locking shared family devices.
This isn't just policy — it reflects our genuine sense of responsibility.
Strict age verification process
All Protection Tools Are Free
No promos during exclusion
Always Here to Help
RTP displayed for every game
No Rush to Win
Playing online betting or casino games isn't a problem in itself. Millions of people enjoy it as a form of entertainment — much like going to the cinema or dining out. The difference is that for some people, gaming can occasionally slip out of control. Responsible gaming means keeping that control firmly in your own hands.
Responsible gaming at bq99 is not a formality. We genuinely believe that the vast majority of our members play for fun. But for a small number of people, gaming can become a problem — and we have both the means and the responsibility to help. That's why all of our protection tools are completely free and available at any time.
Awareness around gaming-related issues is still relatively limited in Bangladesh. Many people don't realise that help is available before things reach a crisis point. That's exactly why bq99 created this page — not just as a compliance requirement, but as a genuine source of information and support.
Key Point: When the purpose of playing shifts from enjoyment to chasing losses or escaping stress, that's a sign that support is needed. It's not a weakness — it's self-awareness.
The first rule of responsible gaming is setting a budget. Decide in advance how much you're comfortable spending on entertainment each month — and commit to staying within that limit. Entertainment money is money you can afford to lose without it affecting your life. Never bet with funds set aside for household expenses, debt repayments, or emergency savings.
Time management matters just as much as money management. It's easy to lose track of how long you've been playing — especially during live games or live betting. That's exactly why bq99 includes a session timer feature. Go to your account settings and set a maximum session length — entertainment should come after family and work, not the other way around.
Chasing losses is the most dangerous pattern in gaming. In the moment, it feels like one more bet will make everything right — but the statistics consistently show it tends to make things worse. The moment that feeling kicks in, stop — log out, drink some water, talk to someone you trust.
This is exactly what makes bq99's deposit limit feature so effective. Lowering your limit takes effect immediately, but increasing it requires a 72-hour waiting period. That delay is intentional — it gives you time to think clearly before acting on an emotional impulse.
A cooling-off period is another powerful tool. If you feel like you need a short break but aren't ready to stop completely, you can pause your account for 24 hours, 7 days, or 30 days. During this time, you won't be able to log in, and all marketing communications will be switched off.
Self-exclusion is the strongest step you can take. It blocks all access for a period of 6 months to 5 years. Your balance remains safe throughout, and once the period ends, your account is only reactivated upon your own request. During self-exclusion, bq99 will never allow a new account to be created — this is enforced using device and identity information.
Answer these 5 questions honestly to see where your gaming habits really stand.
Have you ever spent more than the budget you set for yourself?
Do you chase your losses by placing more bets after a losing session?
Is gaming affecting your time with family or your performance at work?
Have you ever hidden or lied about your gaming habits?
Do you feel restless or on edge when you can't play?
Need Help? Reach out to bq99 via Live Chat — our support team is trained to discuss gaming concerns in Bangla. Type "Responsible Gaming Support" in the chat and you'll be connected with a specialist.
If you recognise these signs, it's time to pause — that's not weakness, it's awareness.
You're regularly spending more than you planned, or household money is going toward gaming.
You are placing larger bets after a loss in an attempt to win back what you've lost.
Gaming is keeping you up at night, disrupting your sleep schedule, or affecting your focus at work.
Gaming is causing conflict at home, or you find yourself hiding it from family members.
You feel irritable or anxious when you're unable to bet or play.
Borrowing money from friends or family to fund gaming, or falling into debt because of it.
Log in to bq99.best or open the app. Tap the profile icon in the top right corner.
Look for the "Responsible Gaming" option in your Settings or Profile menu.
Deposit limits, session timers, or cooling-off periods — activate whichever tool you need.
Lowering your limit takes effect immediately. Increasing a limit has a 72-hour cooldown period.
Type "Responsible Gaming Support" in live chat to connect with a specialist.
For self-exclusion: Request it directly via Live Chat — this cannot be done through the website, because we want to make sure you're making this decision consciously. The support team will complete the process within 5 minutes.
Check your gaming habits against the criteria below — here's what a healthy gamer's profile looks like.
As long as you can hold on to these standards, gaming will stay what it should be — healthy entertainment.
Daily / Weekly / Monthly — activate anytime.
Automatic logout after a set period of inactivity.
Temporary break from 24 hours up to 30 days.
6 months to 5 years — submit a request to our support team.
Answers to frequently asked questions about account management.
Bq99 is strictly for players aged 18 and above. Gaming is a form of entertainment — not a way to make money. If you're facing difficulties, don't wait — reach out via Live Chat or Help Centre Get in touch.