Bq99 Legal Documents
Please read through these terms before using the bq99 platform. We've aimed to keep everything straightforward and clear — no hidden clauses.
There are six key things you need to understand clearly before using bq99.
Who can use bq99, what information is required at registration, and who is responsible for the account — it's all covered in this section.
Which payment methods are accepted, what the minimum and maximum limits are, and how long withdrawals take to process.
Turnover requirements, bonus validity periods, and which offers apply to which members — all clearly outlined.
What conduct is acceptable in Sports Betting and casino games, when bets may be voided, and how disputes are resolved.
How your data is protected, when account verification is required, and the consequences of fraudulent activity.
Bq99's responsible gaming policy, self-regulation tools, and strict stance against use by anyone under 18.
By registering or using the bq99 platform, you agree to these terms and conditions. Please read them in full.
These terms and conditions apply to the use of the bq99 platform (bq99.best) and its app. "We", "bq99", and "Platform" refer to the organization operating bq99. "You", "Member", and "User" refer to any registered or unregistered individual accessing bq99.best.
These terms may be updated at any time. When changes are made, the "Last Updated" date at the top of the page will reflect the revision. For significant changes, registered members will be notified via email or in-app notification. Continued use of the platform after any update constitutes acceptance of the revised terms.
Important: Although these terms are written in Bengali, the English version shall be considered the definitive version for legal purposes where any discrepancy exists between the two.
Bq99 is an online betting and gaming platform operating in Bangladesh. We work with international game software providers and our payment system is integrated with Bangladesh's mobile banking infrastructure.
To register at bq99, you must provide accurate and up-to-date personal information. Registering with false details may result in account termination and forfeiture of any balance.
Each person may register only one account. Opening multiple accounts from the same device, IP address, or payment method is strictly prohibited.
Bq99 reserves the right to decline any registration application at any time without providing a reason.
Minimum Age Requirement to Use bq99 18 years. If anyone under 18 creates an account using false information, all deposits, winnings, and bonuses associated with that account will be forfeited.
For Parents & Guardians: Make sure your child or teenager cannot access bq99 through your device or account. We strongly recommend using parental control tools.
The following individuals are not permitted to use bq99:
Bq99 currently accepts the following payment methods: bKash, Nagad, Rocket, and Bank Transfer.
Minimum Deposit Amount ৳200 and maximum amount per single transaction ৳50,000. The maximum daily deposit limit is ৳2,00,000.
Please note: No additional fees are charged on deposits. However, your mobile banking provider may apply transaction charges — this is outside bq99's control.
Members may request a withdrawal at any time, provided the following conditions are met:
Withdrawal Processing Time:
| Payment Methods | Standard Processing Time | Maximum Time | Minimum |
|---|---|---|---|
| BKash | 5–30 minutes | 2 hours | ৳500 |
| Nagad | 5–30 minutes | 2 hours | ৳500 |
| Rocket | 15–60 Minutes | 3 hours | ৳500 |
| Bank Transfer | 1–3 hours | 24 Hours | ৳1,000 |
If bq99 considers a withdrawal suspicious, additional documentation may be requested for verification. If this causes a delay, the member will be notified by email.
All bonuses and promotional offers on bq99 are subject to specific terms and conditions. Accepting a bonus means you agree to these terms.
If multiple accounts are created to exploit bonuses, another person's details are used, or any strategic pattern is detected, bq99 reserves the right to forfeit all bonuses and winnings.
Bq99 reserves the right to modify, suspend, or cancel any promotion at any time. Full details of all current offers can be found on the latest promotions page.
The following general rules apply when placing bets or playing casino games on bq99:
Sports Betting:
Casino Games:
Dispute Resolution: If you have a dispute regarding the outcome of any game or bet, you must notify support within 72 hours of the event. If you submit a claim with supporting evidence, bq99's review team will issue a decision within 5 business days.
The following activities are strictly prohibited on bq99. Engaging in any of them may result in account suspension and forfeiture of your balance:
If bq99 detects suspicious activity, we reserve the right to immediately suspend the account and launch an investigation.
Bq99 conducts KYC (Know Your Customer) verification to ensure financial security and prevent fraud. Identity verification may be requested in the following situations:
KYC verification typically requires:
Verification is usually completed within 24–48 hours of submitting your documents. Withdrawals may be on hold during this period.
Members may close their account at any time by contacting support. Before the account is closed, you will be given the opportunity to withdraw any available balance.
Bq99 may close or suspend an account for the following reasons:
Any bonus remaining in an account closed for a terms violation will be forfeited, but bq99 will endeavour to return any valid deposit balance — subject to verification.
The bq99 platform provides services on an "as is" basis. bq99's liability is limited in the following areas:
Bq99 does not disclaim liability for intentional misconduct or fraud. However, we do not accept responsibility for indirect losses, loss of profits, or damages arising from exceptional circumstances.
Bq99 may update these terms at any time. You will be notified at least 7 days before any changes take effect — however, urgent security-related changes may take effect immediately.
For any questions regarding these terms or bq99's services:
A Final Note: Transparency and fairness were the guiding principles behind bq99's Terms & Conditions. If you have questions about any clause, reach out to support — we'll walk you through it.
Reading terms and conditions for any online service can feel like a chore. Most people just hit "Agree" without really knowing what they've signed up for. At bq99, we want you to actually know — because real money is involved.
Bonuses are the most frequently asked about topic. A 100% welcome bonus at bq99 means you receive a bonus equal to your deposit — but it cannot be withdrawn directly. Every bonus comes with a turnover or wagering requirement, meaning you must place bets totalling a set multiple of the bonus amount. For example, a ৳1,000 bonus with a 15x turnover requirement means you need to wager ৳15,000 in total. Keep in mind — this doesn't mean losing ৳15,000, it simply refers to your total bet amount.
It's also worth understanding how withdrawals work. bKash withdrawals on bq99 are typically processed within 30 minutes. However, if KYC verification is incomplete or the amount is large, additional checks may be required. A common mistake is depositing from someone else's bKash account and then attempting to withdraw to your own. This creates an identity mismatch and can delay verification. Using a payment method registered in your own name is always the safest approach.
Multiple accounts are strictly prohibited. Some users assume that opening a second account with a different mobile number is a way to claim the welcome bonus again. bq99's system detects such accounts by analysing device fingerprints, IP addresses, and payment details. If detected, both accounts will be suspended and all balances forfeited.
The 72-hour rule for betting disputes is important. If you believe the outcome of a match or game has been recorded incorrectly, you must raise it with support within 72 hours. Disputes submitted after this window are harder to investigate, as server log retention is limited. If an issue arises, contact us as soon as possible with a screenshot or transaction ID.
Many people find KYC verification a hassle, but it's actually there to protect you. If your account is ever accessed without your authorisation and someone attempts a withdrawal, bq99 can block it because the identity won't match. Once verified, you won't need to do it again — it's a one-time process.
Responsible Gaming at bq99 is more than a compliance checkbox. We genuinely believe gaming should be entertainment — not a source of income or a way to chase losses. If you feel your gaming habits are getting out of hand, you can set deposit limits or self-exclusion through bq99's responsible gaming page.
At its core, bq99's terms and conditions are built on three principles — transparency, fairness, and security. There are no hidden traps, no fine-print tricks. If you have any questions, reach out to our support team and we'll walk you through everything.
Answers to the most common questions about betting and payments.
Bq99 is strictly for users aged 18 and above. Gaming is a form of entertainment — please do not treat it as a source of income. If you need help, Responsible Gaming View page or Help Center Contact us.